Returns & Exchanges Policy

Last Updated: July 07, 2025

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1. Return Eligibility

• Time Frame: Customers may return items within 7 days from the date of delivery for eligible products.
• Condition Requirements: Items must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact.
• Proof of Purchase: Original receipt, order confirmation, or invoice is required for all returns and exchanges.
• Non-Returnable Items:
  • Intimate apparel and undergarments
  • Custom-made or personalized items
  • Items marked as "Final Sale" or "Clearance"
  • Products that have been worn, used, or damaged by the customer
  • Items without original tags or packaging

2. Return Process

Step-by-Step Guide:

1. Contact Us: Contact our Customer Service team at scinanbd@gmail.com or call +8801764815056. Provide your order number and reason for return.
2. Return Authorization: Our team will provide you with return instructions and authorization if your return qualifies.
3. Package Items: Carefully package the item(s) in original packaging with all tags and accessories included.
4. Shipping: Ship the package to our return address (provided by customer service). Customers are responsible for return shipping costs unless the return is due to our error.
5. Inspection: Upon receipt, returned items will be inspected within 2-3 business days. If the item doesn't meet return criteria, it will be sent back to the customer.

3. Refunds

• Processing Time: Refunds will be processed within 5-7 business days after we receive and approve the returned item.
• Refund Method:
  • Cash on Delivery (COD) orders: Refund via bank transfer or mobile banking
  • Online payments: Refund to original payment method
  • Mobile banking: Refund to the same mobile banking account
• Refund Amount: The product price will be refunded. Original shipping charges are non-refundable unless the return is due to our error.
• Partial Refunds: May be issued for items that are returned in less than perfect condition but still acceptable for return.

4. Exchanges

• Eligibility: Exchanges are allowed for items of the same or lesser value, subject to stock availability.
• Size/Color Exchanges: We accept exchanges for different sizes or colors of the same product within the 7-day return window.
• Price Difference: If exchanging for a higher-priced item, you'll need to pay the difference. If exchanging for a lower-priced item, we'll refund the difference.
• Exchange Process: Contact Customer Service at scinanbd@gmail.com or +8801764815056. If the desired item is unavailable, a refund will be processed instead.
• Exchange Shipping: Customer pays for return shipping; we cover shipping for the replacement item.

5. Damaged or Defective Items

• Reporting Time: Please notify us within 48 hours of delivery if you receive a damaged or defective item.
• Documentation: Provide photos of the damaged item and packaging to help us process your claim quickly.
• Resolution: We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.
• Manufacturing Defects: Items with manufacturing defects will be replaced or refunded regardless of the return time frame.

6. Wrong Item Received

• Our Error: If we send you the wrong item, we'll cover all return shipping costs and send the correct item immediately.
• Quick Resolution: Contact us immediately, and we'll arrange for pickup and replacement of the incorrect item.

7. Delivery Area Coverage

• Bangladesh-wide: We accept returns from all areas where we deliver within Bangladesh.
• Return Address: Our customer service team will provide the appropriate return address based on your location.
• Pickup Service: In Dhaka area, we may offer pickup service for returns (charges may apply).

8. Special Circumstances

• Holiday Purchases: Items purchased during sale periods or holidays may have extended return periods as announced.
• Gift Returns: Gift recipients can return items for store credit or exchange without original payment method.
• Bulk Orders: Special return terms may apply for bulk orders - please contact us for details.

9. Return Tracking

• Status Updates: We'll keep you informed about your return status via email or SMS.
• Return ID: Each return will be assigned a unique ID for tracking purposes.

10. Policy Updates

Scinan reserves the right to modify this Returns and Exchanges Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. It is the customer's responsibility to review the policy periodically. Any changes will apply to purchases made after the effective date of the updated policy.

11. Customer Support

Our customer service team is here to help make your return or exchange process as smooth as possible. Don't hesitate to reach out with any questions or concerns.